Privacy Policy

1. Overview

This Privacy Policy explains how ByteBack collects, uses, stores, and protects your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our services or website, you agree to the terms of this Privacy Policy.

2. Information We Collect

We may collect the following types of information:

Personal Information

• Name

• Phone number

• Email address

• Billing or payment details

• Device details (model, IMEI, serial number)

Technical Information

• Website usage data

• IP address

• Cookies and analytics data (via Wix or third‑party tools)

Repair‑Related Information

• Device condition

• Repair history

• Diagnostic results

3. How We Collect Information

We collect information when you:

• Book a repair

• Contact us via phone, email, or our website

• Use our website or online forms

• Visit our store

• Provide your device for inspection or repair

4. How We Use Your Information

Your information may be used to:

• Provide repair services

• Contact you about your device

• Process payments

• Improve our website and customer experience

• Maintain internal records

• Comply with Australian laws and regulations

We do not sell or rent your information to third parties.

5. Sharing Your Information

We may share your information with:

• Payment processors

• Service providers (e.g., part suppliers, courier services)

• Law enforcement if required by law

All third parties are required to handle your information securely.

6. Data Security

We take reasonable steps to protect your information from:

• Loss

• Misuse

• Unauthorised access

• Modification

• Disclosure

Your data may be stored on secure servers provided by Wix or other trusted service providers.

7. Cookies & Website Analytics

Our website may use cookies and analytics tools to improve user experience. You can disable cookies in your browser settings, but some features may not work properly.

8. Accessing or Updating Your Information

You may request:

• Access to your personal information

• Corrections to inaccurate information

Contact us using the details below and we’ll respond within a reasonable timeframe.

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9. Data Retention

We keep your information only as long as necessary for:

• Providing services

• Warranty purposes

• Legal or accounting obligations

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10. Third‑Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices of those websites.

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11. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.

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12. Contact Us

If you have questions about this Privacy Policy or wish to request access to your information, contact:

ByteBack

Perth, Western Australia

Email: helpme@bytebackau.com

Phone: 0494648277